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IT Helpdesk Technician (Onsite)
We are seeking an IT Helpdesk Technician to provide onsite support across three office locations for a well-established client in Pasadena. This role involves hands-on troubleshooting, device imaging, user account setup, and ticket management. The ideal candidate will have excellent customer service skills, a strong attention to detail, and experience working with tools like Active Directory, O365, and SolarWinds or similar. This is an ongoing contract with potential for long-term conversion.
• Job Title: IT Helpdesk Technician
• Location: Pasadena, CA 91103 (Onsite M-F)
• Duration: 3-6 months+ (Ongoing contract, potential to extend)
• Compensation: This job expects to pay $25-30/hr W2
• No Visa Sponsorship Available for this role
What You’ll Do:
- You’ll provide hands-on technical support for laptops, desktops, and mobile devices, while also performing equipment imaging, ticket management, user account support, and following procedural checklists for deployments and troubleshooting
- Provide first-level support for end users and escalate issues to higher tiers as needed
- Purchase, install, maintain, decommission, and repair computer systems, accessories, peripherals, and software
- Support user account management for onboarding, offboarding, role changes, and access updates
- Maintain accurate inventory of IT equipment, accessories, and technology supplies
- Deliver responsive and professional technical support across the organization
What Gets You the Job:
- Experience supporting mobile devices, laptops, desktops, printers, and MDM tools
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, OneNote) and O365
- Familiarity with helpdesk systems, asset tracking tools, and remote support software
- Knowledge of user account management across various systems
- A degree in Computer Science or relevant IT certification with hands-on IT experience
- Strong troubleshooting, multitasking, and analytical abilities under pressure
- Excellent communication skills and a collaborative, team-oriented mindset
- Willingness to learn new technologies and adapt to changing environments
Preferred Qualifications:
- Strong attention to detail and ability to follow written procedures and checklists
- Comfortable entering and managing data using Excel spreadsheets
- Able to run pre-written PowerShell scripts for user account maintenance
- Experience imaging laptops and desktops for deployment
- Skilled in Level 1 troubleshooting for end-user issues
- Communicates clearly and provides detailed ticket notes with appropriate escalation
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.