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Our client is seeking a hands-on, customer-obsessed leader to drive and scale their technical support function. This role is ideal for someone who thrives in a fast-paced SaaS environment and is passionate about building strong teams, improving customer experience, and owning the support strategy from the ground up. With a global customer base and multiple product platforms, this is an opportunity to make a meaningful impact at a high-growth company.
- Location: Onsite in Irvine, CA
- Compensation: This job is expected to pay about $130k-140k annually
- No Visa Sponsorship Available for this role
What You’ll Do:
- Lead and mentor a distributed support team across the U.S. and Mexico, including team leads and front-line support staff
- Oversee and improve daily support operations, escalation management, and customer communication strategies
- Build and implement scalable processes, capacity planning models, and support playbooks
- Partner with Product, Engineering, and CX teams to identify recurring issues and drive continuous improvement
- Guide the rollout and optimization of tools like HubSpot Service and support system workflows
What Gets You the Job:
- 5+ years of experience managing technical support or customer success teams within a SaaS environment
- Hands-on technical background with the ability to understand scripts, run SQL queries, and troubleshoot integrations
- Proven success managing remote or nearshore support teams and working cross-functionally with product and engineering
- Experience with customer support platforms such as HubSpot Service, Zendesk, Jira, and remote tools like LogMeIn
- Strong communication, leadership, and team-building skills with a proactive, customer-first mindset
This is your chance to lead a critical function for a fast-moving company and redefine what great support looks like. Apply today to learn more.
If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.